Yes, this doll vendor is legit. I ordered my 100cm doll thinking it would take a while. A few weeks later, it arrived via UPS. My wife and I unpacked it and everything was fine, but the factory forgot to send the extra eyes I ordered. I contacted the seller and the eyes were delivered. They responded to all my emails, usually within a few hours. I am very happy with my dolls. They are my second and are my sleeping companion. Dolls are one of the best things you can spend money on.