Yes, they are trusted. My doll arrived safely and in perfect condition. The import process took a little longer due to the Corona pandemic, but met the expected timeframe, which is updated regularly on their website. The quality of the materials and workmanship of the doll is excellent, and the customer service is great! I have no hesitation in recommending this doll. I would not hesitate to recommend this store to my friends if it were something they could talk about. Instead, I am recommending it here to interested but undecided people who may be reading this article!